Customer Service

BEST CUSTOMER SERVICE/ BEST PRICE GUARANTEE

100% CUSTOMER SATISFACTION GUARANTEE!
The best Customer Service In The Business!
We guarantee that the item you receive will be as described. While we understand that sometimes you just aren't happy with something you buy whether in a physical store or online, you may RETURN THE ITEM FOR ANY REASON under our 30 day no hassle return policy. And if we make any mistake on your order we will always make it right at no cost to you.
Our #1 Priority is Customer Service, Customer Relations & 100% Customer Satisfaction.
We are committed to providing our customers with friendly, knowledgeable, quick response customer service before and after they make a purchase, each and every time. We Guarantee it!

QT PRICE MATCH PLUS 20 GUARANTEE!
We have EVERY DAY LOW PRICES on the best quality and most sought after travel gear products on the market today. If you find a better advertised price from an authorized dealer on any of the products we sell, we will match that price and beat it by 20% of the difference. Just contact us before you buy and tell us where you saw the lower price so we can confirm it.
Our prices can't be beat! We Guarantee It!

RETURNS
You may return your item within 30 days of receipt.
Please request a Return Merchandise Authorization number (RMA) by contacting us by e-mail or phone.
Once RMA is issued, please return your purchase along with a copy of the original packing slip to the address provided.
Once qualified merchandise is received, a refund of purchase price less ship cost will be issued back to the form of payment used.
Due to the Coronavirus Pandemic, and for the protection of all our customers, merchandise that has been used & personal products that come in contact with your body (skin, face, etc), may not returnable for sanitary hygienic reasons. To qualify for a refund, all returns must be unused, in new condition, in original packaging, with all manuals & accessories included. Backpacks, bags, purses, and wallets, must be unused and have original tags & labels still attached. Merchandise not returned as received will not qualify for a refund or be subject to a restocking fee.
Defective merchandise will be promptly replaced by us or the manufacturer at no additional cost.

EXTENDED HOLIDAY RETURN PERIOD
Items purchased between November 14, 2024 and December 24, 2024 may be returned for a refund, until January 24, 2025, subject to standard return guidelines.

CUSTOMER ASSISTANCE
If you have questions about an item you are considering for purchase, an item you have already purchased or if you need assistance with a return or a shipping problem, we are happy to speak with you anytime by phone or by e-mail.
We respect your privacy and do not share any customer information with anyone.

CONTACT US
Mission Bay Traders Inc.
12545 Bluff Road
Traverse City, MI 49686-8535
E-mail: MissionBayTrader@aol.com
Phone : (231) 223-4628

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