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Store Policies SHIPPINGWe GUARANTEE the FASTEST Order Processing & the FASTEST SHIPPING available anywhere. All USA orders over $75 qualify for FREE PRIORITY SHIPPING! This includes Alaska, Hawaii, American Samoa, Guam, Marshall Islands, Micronesia, North Mariana Islands, Puerto Rico, Virgin Islands & Military (AA, AE, AP) All orders are processed immediately upon receipt. Orders received before 2:00 PM eastern time will SHIP THE SAME DAY. Orders received after 2:00 PM eastern time will ship the next business day QUARANTEED or WE PAY the shipping. An e-mail confirmation will be sent, usually within one hour of placing your order, with shipping details & tracking number. And best of all, when you choose us for your purchase, YOU WILL RECEIVE YOUR ORDER WITHIN 2 -3 BUSINESS DAYS OF SHIP DATE! Not 2 - 3 weeks like most online retailers. NEED IT RIGHT AWAY? CHOOSE EXPRESS SHIPPING FOR GUARANTEED NEXT DAY DELIVERY. EVERYTHING LISTED ON OUR SITE IS IN STOCK AND READY TO SHIP! Rarely a special advance-order item may be on back order and will be shipped as soon as available. You will have the opportunity to cancel an item on back order and receive a full refund if you choose. We will keep you informed by e-mail. All orders are shipped via the method you choose at checkout. All US shipments are shipped via USPS Priority Mail or USPS Express Mail (EMS) Incorrect shipping address information resulting in an address correction charge will be charged to the customers credit card. INTERNATIONAL SHIPPING Except for Canada, we do not ship to international destinations. We will only ship to the address associated with your credit card payment. Free priority shipping does not apply to Canadian orders. Duties and taxes will apply to all shipments and are not included in shipping cost. Please contact your local department of commerce for costs associated with taxes and duties in your country. FREIGHT DAMAGE OR LOSS Once your item has been shipped, we cannot be responsible for items lost or damaged during shipping. Freight Damage must be reported by the buyer to the shipper immediately. Contact us if you need assistance. RETURN POLICY You may return your purchase for any reason within 30 days of purchase. Some merchandise, such as, ear buds, are not eligible for a refund due to the product's hygienic characteristics. Typically, this is isolated to products that are edible, disposable, interact with bodily fluids and some factory sealed electronics. If you wish to confirm a product's return eligibility please contact us by e-mail or phone. All defective merchandise will be promptly replaced by us or the manufacturer at no additional cost. All shipping costs associated with returning the item are the responsibility of the customer. Ship all returns via a traceable shipping service, and we strongly advise you to insure your return as we cannot be responsible for shipments lost or damaged by your chosen method of shipment. Return procedure You must first request a Return Merchandise Authorization number (RMA) by contacting us by e-mail or phone. Merchandise returned without a RMA number will be refused and returned to sender. To help us improve our customer service and better understand the needs of our customers, please tell us why you purchased the item and why you wish to return it. Once an RMA has been issued, please return your purchase along with a copy of the original invoice to the address below. Merchandise must be returned in its original condition, with all associated parts, manuals, documentation, packaging, a copy of the original invoice, and RMA# Once item is received it will be inspected and upon approval, a full refund,will be issued immediately, minus our shipping costs and a small 6% restocking fee, ($4 minimum). Merchandise not returned in its original condition, with all associated parts, manuals, documentation, packaging, a copy of the original invoice, and an RMA#, will be subject to a 40% restocking fee. No returns or refunds, under any circumstances, on return ineligible products, or any purchase past the 30 day return period. Please just contact us if there is a problem with your purchase or to get a RMA # if you want to return your item. We appreciate your business and are here to assist you and answer any questions before and after your purchase. CUSTOMER ASSISTANCE If you have questions about an item you are considering for purchase, an item you have already purchased or if you need assistance with a return or a shipping problem, we are happy to speak with you anytime by phone or by e-mail. Mission Bay Traders Inc. 12545 Bluff Road Traverse City, MI 49686-8535 Contact us: E-mail: MissionBayTrader@aol.com Phone : (231) 223-4628 Fax: (231) 223-4627 Please feel free to drop us a line to share your thoughts on the site. All comments are welcome and we value your opinion.
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